FAQ

❓ What ROI do you typically generate?
⤷ Most of our clients see a 3x–6x ROI within the first 30–60 days of launching our email & SMS strategy. Results may vary based on brand size and product price point.

❓ How do you improve what we’ve already built without starting over?
⤷ We audit your existing setup and enhance what’s working while optimizing the rest. Our goal is to build on what you have, not replace it unnecessarily.

❓ We already have flows—what else can you add or optimize?
⤷ We run A/B tests, update logic, improve copy/design, and build out missing flows like winbacks, cross-sells, and VIP segmentation.

❓ Do you work with brands doing 7+ figures and above?
⤷ Yes, our clients range from early-stage DTC brands to multi-million dollar businesses. Our strategies scale.

❓ How do you segment advanced audiences for better performance?
⤷ We use behavior and engagement data (clicks, purchases, views) to create highly personalized segments that drive more conversions.

❓ Will this actually increase LTV, or just send more emails?
⤷ Our approach is rooted in lifecycle strategy—not volume. We increase lifetime value through strategic timing, relevant offers, and personalized messaging.

❓ How do you avoid list fatigue and unsubscribes?
⤷ We space out sends, rotate content types, and prioritize quality over quantity. Plus, we clean your list monthly to protect deliverability.

❓ Can you match our brand voice and tone consistently?
⤷ Absolutely. We onboard with brand voice docs, review past comms, and run approval rounds until every message feels authentically you.

❓ How do you use data to decide what campaigns to send?
⤷ We track what converts across flows, campaigns, and pop-ups. Then we double down on winning angles and cut low performers fast.

❓ Can you audit our current setup before making recommendations?
⤷ Yes, every project starts with a deep audit covering flows, forms, and list health. This ensures your strategy is data-backed.

❓ What does your reporting look like—can we track performance clearly?
⤷ We provide monthly breakdowns of revenue, open/click rates, flow ROI, and top-performing segments. Transparent and visual.

❓ How do you ensure deliverability stays high at our list size?
⤷ We warm lists before launches, manage suppressions, and use best-in-class settings for DKIM, SPF, and DMARC authentication.

❓ What’s your onboarding process—how fast can we launch?
⤷ We can start within 2–4 days of sign-off. The full audit + strategy deck is usually done within 5–7 business days.

❓ Do you handle everything or just consult and guide?
⤷ We do it all—strategy, copywriting, design, setup, optimization, and reporting. You approve and relax.

❓ How do you tie email strategy into product launches and promos?
⤷ We map the email & SMS timeline to your launch calendar, writing teaser > drop > follow-up sequences that maximize urgency and sales.

❓ How do you work with our in-house team or other contractors?
⤷ We collaborate via Slack or shared folders. We’re happy to plug into your ecosystem and streamline comms with your team.

❓ Can you help increase repeat purchase rate and retention?
⤷ Yes, we use replenishment flows, loyalty offers, and personalized winbacks to bring customers back and boost LTV.

❓ Do you handle both campaigns and automations?
⤷ 100%. We write/send weekly campaigns and manage all core flows like Welcome, Abandonment, Post-Purchase, and beyond.

❓ How do you price—flat fee, performance, or rev share?
⤷ We offer transparent pricing: flat monthly, ROI-based performance plans, and select revenue-share partnerships.

❓ What makes your agency different from others we’ve worked with?
⤷ We’re not plug-and-play. Every strategy is brand-specific, we audit before we act, and we guarantee ROI or your money back.

✅ How to Get Your Audit & Work With Growth

Here’s what happens once you fill out the form:

1. Apply for Your Free Audit

Once you submit the form, we’ll review your business to see if we’re the right fit for each other. Not every brand qualifies—our team works best with businesses in specific growth stages.

2. We Review & Invite You to a Zoom Call

If we see potential to help, we’ll invite you to a Zoom call where we’ll:

• Walk through your personalized audit

• Share what we see as your biggest revenue opportunities

• Recommend the best-fit plan based on your brand stage

• Answer your questions and discuss pricing

Note: We don’t offer cookie-cutter packages. What we recommend—whether it’s a welcome flow, abandoned cart, retention game plan, or full strategy—depends entirely on your brand’s needs.

3. Next Steps After the Call

If it’s a fit, we’ll send over your:

• Invoice & Contract to officially kick things off

• Onboarding Call Invite where we’ll map out your exact strategy, content direction, and access needs

4. Your Flows Go Live in 14 Days

After onboarding, we’ll build and launch your optimized flows within 14 days—built to capture, convert, and retain revenue automatically.